Progressive provides maintenance and training services through a group of highly skilled and trained service engineers. Maintenance and training services may be scheduled through our customer service department.

24/7 Customer services
24 hours a day, 7 days a week, 365 days a year
616.285.8338 phone
616.285.8342 fax
customerservice@ptihome.com

Labor charges
All rates apply to service in the U.S., during normal business hours of 8 am—5 pm, Monday—Friday.

Installation/maintenance services
$125.00/hour

Training/engineering services
$125.00/hour

Travel
$115.00/hour + actual cost of transportation

Expenses (rental car, hotel, etc.)
$200.00/day estimated (actual will apply)

Meal per diem
$39.00/day Domestic
$75.00/day Outside the USA

 
In-stock parts are typically shipped within 24 hours. Parts not in stock sometimes can be expedited. Expedited shipments may carry an expedite fee.

Spare parts
616.285.8390 phone
616.285.8342 fax
parts@ptihome.com

 
Many of our systems have modems installed so that we can remotely monitor and troubleshoot a machine anywhere in the world from our Service Department.

 
Progressive offers extensive training for all of our systems either at our headquarters in Grand Rapids, Michigan or at your facility. A wide range of training programs are available including:

• Troubleshooting and Maintenance
• System Operator Training
• CNC Programming
• Robot Programming
• Advanced PRIMS/CITS Control Training
• Process Training

PTI customer services:
Technical services
Parts order processing
Remote monitoring
Training